Shipping policy

Shipping policy

Destinations and cost

Checkout currently accepts eligible United States delivery addresses. Standard shipping to those addresses is free. We do not currently offer automatic international checkout. If your address is unavailable at checkout, email adaptivecollection@gmail.com or contact the Instagram profile linked from our Store before ordering. Tell us the item and destination country and postal area. We will confirm whether shipping is possible and give you a price and delivery estimate before a separately arranged order is placed. An inquiry is not a confirmed order.

Processing and delivery

We generally prepare orders in 1–3 business days. Our current estimate for eligible U.S. orders is approximately 14 calendar days total from the date you order, including processing and delivery. This is an estimate, not a guaranteed arrival date. Holidays, carriers and fulfillment availability can affect timing. We will provide shipment or tracking updates when available. Items from the same order may arrive in separate parcels.

Address changes and delivery problems

Please check your shipping address before payment. Contact us immediately if you find an error; we will try to correct it before shipment but cannot guarantee an address change after dispatch. If we cannot ship within the time stated at purchase, we will contact you with an updated shipment date and the option to cancel for a full refund, as required by applicable law. If a parcel is delayed, lost, damaged or marked delivered but missing, email adaptivecollection@gmail.com with your order number and tracking details. We will investigate and explain the next steps.

Other destinations

Any destination outside the current checkout area, including Trinidad and Tobago, requires a separate confirmation of delivery availability, price and estimated timing before an order is placed. We do not add an unannounced international delivery fee after checkout.