Refund policy

Return and refund policy

Please email adaptivecollection@gmail.com before sending an item back. Include your order number and a description of the issue. We will provide instructions and the correct return address when a return is approved; the address on a delivery label may not be a returns address.

Damaged, defective or incorrect items

If an item arrives damaged, defective, incorrect or materially different from its description, contact us as soon as you notice the issue. Photos of the item and packaging, if available, help us investigate. We will provide an appropriate remedy, such as a replacement or refund, in accordance with your applicable consumer rights. If a return is necessary because of a defect or our error, we will provide instructions and cover reasonable return postage agreed with us in advance.

Size, color and change-of-mind requests

If you would like us to consider a return or exchange for fit or preference, email us with your order details. We review these requests individually; approval is not automatic. If approved, the item must be unworn, unwashed and in its original condition with any tags attached. We will give you the return address and instructions in writing. You pay return postage for an approved discretionary return or exchange; we will explain any additional exchange shipping charge before you agree. Exchanges depend on availability. We recommend tracked postage, as you remain responsible for the parcel until it reaches the agreed address.

Cancellations and delivery problems

If you need to cancel, contact us promptly. We will confirm whether the order can be canceled before dispatch. If your order is lost, seriously delayed or cannot be fulfilled, contact us so we can investigate and explain the available remedy, including cancellation, replacement or refund where appropriate.

Refunds

Approved refunds go to the original payment method. When we request a return, we review the item after receipt. We aim to issue an approved refund within 10 business days of approval or, if a return is required, receipt and inspection. Your bank or payment provider may need additional time to show the funds. If we cannot approve a discretionary request, we will explain why.

Nothing in this policy limits rights you have under applicable consumer law. Contact: adaptivecollection@gmail.com.